Frequently Asked Questions
Everything you need to know about shopping with Brown's Shoe Fit WDM.
What is your return policy for footwear?
We offer a 30-day return policy for unworn shoes in their original packaging. Please ensure you try on your shoes on a carpeted surface to prevent any scuffing or wear marks.
How do I know I am getting the right fit?
At Brown's Shoe Fit WDM, we pride ourselves on professional fit. We recommend visiting our West Des Moines location for a measurement, but for online orders, you can refer to our comprehensive size guide located on each product page.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer professional shoe stretching or repair services?
Yes, we offer professional shoe stretching for many of our leather products purchased in-store. For specific repair inquiries, please contact our customer service team or visit us in person.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I check if a specific style is in stock at the West Des Moines store?
Absolutely. You can use the 'Check In-Store Availability' feature on our website or call our shop directly to have a pair put on hold for you to try on.