Returns & Exchanges
At Brown's Shoe Fit WDM, we want you to love your footwear, which is why we offer a 30-day return policy for any unworn items in their original packaging. Whether you need a different size or a different style, we are committed to helping you find the perfect fit.
Verify Condition
Ensure your shoes are in brand-new, unworn condition and include the original box and all tags.
Initiate Request
Visit our West Des Moines storefront or contact our customer service team via email to start your return or exchange process.
Package and Ship
Place the original shoe box inside a protective shipping carton to prevent damage during transit to our facility.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing